How can we help you today?
Enter your search term here...
Can't find what you're looking for?
Check out our status page or create a ticket to get in touch with us. We aim to respond to all tickets within 1 working day.
Create New Ticket
Visit our Status Page
New support ticket
What is Private Sharing?
Which platforms are supported by the digi.me app and Private Sharing?
Which sources of data/data types are available?
What is a Private Sharing Contract?
Can I send data off-device? To a server for example...
See all 14 articles
How much does PS cost? What is the pricing model?
How is shared data encrypted?
Where can I get more info on your security?
As a developer, I am not very skilled in security and privacy. Can I still use PS?
How do I get more questions answered?
I've added a source but nothing has appeared in digi.me. How can I get my account to import?
I've added an account to my digi.me but it's not downloading any data
digi.me won't let me sign into my financial account
I can't reconnect to my NHS EMIS GP Records
Why do I keep having to re-authorise my Instagram account?
US Epic MyChart Hospital Record Access
About our DVLA Connector
Iceland Medical Records
UK NHS Records via EMIS
See all 8 articles
How can I add a new account to my Library?
How can I see comments on a post?
Why can't I save a photo that I've liked?
Will my data be safe if I restore/erase my device?
How can I stop someone on my phone from viewing my Library?
See all 9 articles
How to ...
How to Create a digi.me Library
How to Add a New Account
How to Share Your Data
How to Stop Sharing Data
How to Use Search Filters
See all 22 articles
If digi.me doesn't sell my data, how does it make money?
Does digi.me have access to the data in my library?
Is there a status page?
Where is my data stored?
What is digi.me Private Sharing?
See all 16 articles
What data can I copy into my Library?
Medical Data in digi.me
Fitness and Wearables Data
Removing data from your digi.me library
Removing accounts from your digi.me
What happens when I remove my accounts from digi.me?
Can digi.me still access my data after I delete my library?
Removing your digi.me's access to your accounts
How to remove your digi.me’s access to your Facebook account
How to remove your digi.me’s access to your Flickr account
How to remove your digi.me’s access to your Instagram account
How to remove your digi.me’s access to your Pinterest account
How to remove your digi.me’s access to your Spotify account
See all 13 articles
[LEGACY] What is happening to the old (legacy) digi.me app?
[LEGACY] What will happen to my data?
[LEGACY] Do I still have to pay for digi.me?
[LEGACY] Why is the digi.me Legacy logo grey now?
[LEGACY] Do I need to renew my digi.me license to continue to use it?
See all 9 articles
Help Desk Software