How can we help you today?

Can't find what you're looking for?

Check out our status page or create a ticket to get in touch with us. We'll get back to you within 1 working day.

Create New Ticket Visit our Status Page

Getting started

FAQs on setting up your digi.me

How can I add a new account to my Library?
Simply open the settings section of the app, tap 'Connect Another' and select the service you' like to add. 
Thu, 23 Nov, 2017 at 3:37 PM
How can I see comments on a post?
digi.me automatically imports comments on your own posts, but not for posts you liked. To view these comments you will need to visit the original post. ...
Tue, 7 Aug, 2018 at 10:23 AM
Will my data be safe if I restore/erase my device?
Yes. Your data is stored in your digi.me library, which is securely encrypted and held on your cloud storage. This means that erasing anything of your d...
Fri, 22 Jun, 2018 at 4:18 PM
How can I stop someone on my phone from viewing my Library?
To stop someone on your phone from using digi.me and viewing your data, just open the settings menu, and press 'Lock'.  You are then required ...
Thu, 23 Nov, 2017 at 3:50 PM
How do I change my password?
You can change your library password from any device that is connected to your library, simply open the settings menu and press 'Change your Password&#...
Fri, 15 Mar, 2019 at 3:43 PM
How do I report an issue?
If you come across a bug or see something you think should be improved in the digi.me app, we'd love to hear from you. These are the best ways to repor...
Fri, 15 Mar, 2019 at 4:08 PM
What is your support team's response time?
All support tickets and bug reports will receive a personal response within one working day (excluding weekends).  We are based in the UK.
Fri, 15 Mar, 2019 at 4:14 PM
How do I remove my data from digi.me?
You can remove an account from digi.me by tapping on it in settings.  You can also choose to delete your library completely by tapping 'Start Over&...
Fri, 15 Mar, 2019 at 4:20 PM