How can we help you today?

Can't find what you're looking for?

Check out our status page or create a ticket to get in touch with us. We aim to respond to all tickets within 1 working day.

Create New Ticket Visit our Status Page

Getting started

FAQs on setting up your

How can I add a new account to my Library?
You can add a new source to your library by tapping 'Add' in the bottom menu bar if using an Android or iOS device. When using a Mac or Wi...
Wed, 29 Jan, 2020 at 3:53 PM
How can I see comments on a post? automatically imports comments on your own posts, but not for posts you liked. To view these comments, you will need to visit the original post. ...
Wed, 29 Jan, 2020 at 3:58 PM
Why can't I save a photo that I've liked?
Due to copyright concerns, iOS and macOS users are currently unable to save liked images. We hope to address this in the future.
Mon, 22 Jul, 2019 at 11:53 AM
Will my data be safe if I restore/erase my device?
Yes. Your data is stored in your library, which is securely encrypted and held on your cloud storage. This means that erasing any of your device...
Mon, 3 Feb, 2020 at 10:28 AM
How can I stop someone on my phone from viewing my Library?
To stop someone on your phone from using and viewing your data, just open the settings menu, and press 'Lock'.  You are then required ...
Thu, 23 Nov, 2017 at 3:50 PM
How do I change my password?
You can change your library password from any device that is connected to your library. Simply open the Settings menu and press 'Change your Password&#...
Wed, 29 Jan, 2020 at 4:01 PM
How do I report an issue?
If you come across a bug or see something you think should be improved in the app, we'd love to hear from you.  These are the best ways to ...
Mon, 3 Feb, 2020 at 10:15 AM
What is your support team's response time?
All support tickets and bug reports will receive a personal response within one working day.  We are based in the UK and our working hours are 08:30-17:...
Thu, 13 Feb, 2020 at 9:41 AM
How do I remove my data from
You can remove an account from by tapping on it in Settings and selecting 'Remove account'.  You can also choose to delete your librar...
Wed, 29 Jan, 2020 at 4:07 PM