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Getting started

FAQs on setting up your

How can I add a new account to my Library?
Simply open the settings section of the app, tap 'Connect Another' and select the service you' like to add. 
Thu, 23 Nov, 2017 at 3:37 PM
How can I see comments on a post? automatically imports comments on your own posts, but not for posts you liked. To view these comments you will need to visit the original post. ...
Tue, 7 Aug, 2018 at 10:23 AM
Will my data be safe if I restore/erase my device?
Yes. Your data is stored in your library, which is securely encrypted and held on your cloud storage. This means that erasing anything of your d...
Fri, 22 Jun, 2018 at 4:18 PM
How can I stop someone on my phone from viewing my Library?
To stop someone on your phone from using and viewing your data, just open the settings menu, and press 'Lock'.  You are then required ...
Thu, 23 Nov, 2017 at 3:50 PM
How do I change my password?
You can change your library password from any device connected to your library. Simply open the settings menu and press 'Change your Password'.  ...
Mon, 30 Oct, 2017 at 4:17 PM
How do I report an issue?
We have multiple ways of contacting our support team to report a bug.  On Mobile, simply shake your device at any time, press 'Report a Bug' t...
Thu, 23 Nov, 2017 at 3:51 PM
What is your support team's response time?
All support tickets and bug reports will receive a personal response within one working day (excluding weekends). We are based in the UK.
Tue, 7 Aug, 2018 at 10:25 AM
How do I remove my data from
You can remove an account from by tapping on it in settings.  You can also choose to delete your library completely by tapping 'Start Over&...
Thu, 23 Nov, 2017 at 3:53 PM