FAQs

How digi.me functions and the processes we use

Does digi.me have access to my data at any time?
We dont. digi.me never sees, touches or holds your data. When you connect a source to the digi.me app, such as a social network, the app transfers the data ...
Fri, 22 Jun, 2018 at 4:02 PM
Where is my data stored?
Your saved data is stored on your cloud, within your highly encrypted digi.me library. Currently possible cloud storage services you can choose from are Dro...
Fri, 22 Jun, 2018 at 3:49 PM
What is Consent Access?
Consent access is a way for you to securely share your data to third parties on your own terms. This means you can give apps and websites the information th...
Fri, 22 Jun, 2018 at 3:34 PM
If digi.me doesn't sell my data, how does it make money?
 At digi.me we never see, touch or hold your data so it is impossible for us to share it with anyone or any company. Therefore, the way digi.me makes money ...
Fri, 22 Jun, 2018 at 4:10 PM
Would I be breaking any rules by downloading data from social networks into my digi.me library?
Absolutely not. You access your own accounts through the official Application Programming Interfaces (APIs) that companies like Facebook and Twitter make av...
Fri, 22 Jun, 2018 at 3:52 PM
How much space on my computer or device will digi.me use?
The digi.me application is approximately 180mb when installed on a computer, 60mb on iOS and 15mb on Android.  Your digi.me library is stored on your cl...
Fri, 22 Jun, 2018 at 4:14 PM
I have a lot of tweets, why am I not seeing them all in digi.me?
Twitter only makes your last 3,200 tweets and mentions available to be retrieved. This is due to limits set by Twitter in their API. 
Fri, 22 Jun, 2018 at 1:25 PM
Why am I not seeing all of the comments on my Instagram posts?
This is because Instagram's API only allows us to sync the latest 1,000 comments for each of your own posts. 
Fri, 22 Jun, 2018 at 3:35 PM
Can digi.me access my Facebook messages?
No. Your Facebook messages are completely private. 
Fri, 22 Jun, 2018 at 4:13 PM
digi.me legacy
If you are a user of digi.me legacy, please visit this site to find out information on the current state of the product:  https://legacy.digi.me
Wed, 14 Mar, 2018 at 4:29 PM