FAQs

How digi.me functions and the processes we use

Does digi.me have access to my data at any time?
digi.me never sees, touches or holds your data. When you connect a source, such as a social network, the app transfers the data directly into your personal ...
Fri, 20 Oct, 2017 at 4:18 PM
Where is my data stored?
Your saved data is held within your encrypted digi.me library on your cloud storage, such as Dropbox or, very soon, Google Drive. More alternatives will be ...
Thu, 23 Nov, 2017 at 3:26 PM
What is Consent Access?
Consent access is a process that allows you to securely share data with third parties on your terms. You can find out more about how consent access works he...
Fri, 20 Oct, 2017 at 4:23 PM
If digi.me doesn't sell my data, how does it make money?
digi.me never sees, touches or holds your data and so it would be impossible to see or share it with anyone. digi.me makes money by providing the secure Con...
Fri, 20 Oct, 2017 at 4:25 PM
Would I be breaking any rules by downloading data from social networks into my digi.me library?
Absolutely not. You access your own accounts through the official Application Programming Interfaces (APIs) that companies like Facebook and Twitter make av...
Mon, 30 Oct, 2017 at 3:56 PM
How much space on my computer or device will digi.me use?
The digi.me application is approximately 180mb when installed on a computer, 60mb on iOS and 15mb on Android.  Your digi.me library is stored on your cloud...
Thu, 23 Nov, 2017 at 3:31 PM
I have a lot of tweets, why am I not seeing them all in digi.me?
Twitter only make your last 3,200 tweets and mentions available for retrieval. This is due to limits set in Twitter's API. 
Thu, 23 Nov, 2017 at 3:34 PM
Why am I not seeing all of the comments on my Instagram posts?
Instagram's API only allows us to sync the latest 1,000 comments for each of your own posts. 
Thu, 23 Nov, 2017 at 3:34 PM
Can digi.me access my Facebook messages?
No. Your Facebook messages are completely private. 
Mon, 30 Oct, 2017 at 3:56 PM
digi.me legacy
If you are a user of digi.me legacy, please visit this site to find out information on the current state of the product:  https://legacy.digi.me
Wed, 14 Mar, 2018 at 4:29 PM