How can we help you today?

Can't find what you're looking for?

Check out our status page or create a ticket to get in touch with us. We aim to respond to all tickets within 1 working day.

Create New Ticket Visit our Status Page


How functions and the processes we use

Does have access to the data in my library?
No. never sees, touches or holds your data. When you connect a source to the app, such as a social network, the app transfers the data d...
Fri, 31 Jan, 2020 at 9:36 AM
Where is my data stored?
Your data is heavily encrypted and then stored on your own personal cloud storage of choice. Currently, the possible cloud storage services you can choose f...
Fri, 31 Jan, 2020 at 9:37 AM
What is Private Sharing? Private Sharing is a way for you to securely share your data to third parties on your own terms. With this system, you are able to control and view ...
Fri, 31 Jan, 2020 at 9:39 AM
If doesn't sell my data, how does it make money? makes money by providing the secure Private Sharing system to other companies and charging them a small data access fee when you choose to share you...
Fri, 31 Jan, 2020 at 9:41 AM
Would I be breaking any rules by downloading data from social networks into my library?
Absolutely not.  When using, you access your accounts through the official Application Programming Interfaces (APIs) that companies like Faceboo...
Fri, 31 Jan, 2020 at 9:42 AM
How much space on my computer or device will use?
The application is approximately 180mb when installed on your computer, 60mb on iOS and 45mb on Android.  Your library is stored on your...
Mon, 22 Jul, 2019 at 12:07 PM
I have a lot of tweets. Why am I not seeing them all in
This is due to Twitter setting limits in their API (Application Programming Interface), which means we can only retrieve your most recent 3,200 tweets and m...
Fri, 31 Jan, 2020 at 9:45 AM
Why am I not seeing all of the comments on my Instagram posts?
This is due to the Instagram's API only allowing us to sync the latest 1,000 comments for each of your posts. 
Mon, 6 Aug, 2018 at 5:18 PM
Can access my Facebook messages?
No. Your Facebook messages are completely private. 
Mon, 6 Aug, 2018 at 5:19 PM legacy
The Legacy app has now reached it's end of life, and to protect your security will no longer sync connected accounts. We strongly recommend...
Mon, 22 Jul, 2019 at 12:33 PM