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FAQs

How digi.me functions and the processes we use

If digi.me doesn't sell my data, how does it make money?
digi.me makes money by providing the secure Private Sharing system to other companies and charging them a small data access fee when you choose to share you...
Fri, 31 Jan, 2020 at 9:41 AM
Does digi.me have access to the data in my library?
No. digi.me never sees, touches or holds your data. When you connect a source to the digi.me app, such as a social network, the app transfers the data d...
Fri, 31 Jan, 2020 at 9:36 AM
Is there a status page?
There is! This page contains updates on any known issues and displays the current status of each of the data sources you can add to your digi.me library. Ou...
Fri, 21 Feb, 2020 at 3:52 PM
Where is my data stored?
Your data is heavily encrypted and then stored on your own personal cloud storage of choice. Currently, the possible cloud storage services you can choose f...
Fri, 31 Jan, 2020 at 9:37 AM
What is digi.me Private Sharing?
digi.me Private Sharing is a way for you to securely share your data to third parties on your own terms. With this system, you are able to control and view ...
Fri, 31 Jan, 2020 at 9:39 AM
digi.me legacy
The digi.me Legacy app has now reached it's end of life, and to protect your security will no longer sync connected accounts. We strongly recommend...
Mon, 22 Jul, 2019 at 12:33 PM
Would I be breaking any rules by downloading data from social networks into my digi.me library?
Absolutely not.  When using digi.me, you access your accounts through the official Application Programming Interfaces (APIs) that companies like Faceboo...
Fri, 31 Jan, 2020 at 9:42 AM
What are the files in my cloud storage for?
The files in your cloud storage are created by digi.me and are what makes up your digi.me library. They contain all of the content you have downloaded in a ...
Fri, 31 Jan, 2020 at 10:46 AM
Can digi.me access my Facebook messages?
No. Your Facebook messages are completely private. 
Mon, 6 Aug, 2018 at 5:19 PM
I have a lot of tweets. Why am I not seeing them all in digi.me?
This is due to Twitter setting limits in their API (Application Programming Interface), which means we can only retrieve your most recent 3,200 tweets and m...
Fri, 31 Jan, 2020 at 9:45 AM