FAQs

How digi.me functions and the processes we use

Does digi.me have access to my data at any time?
The short answer is 'No'. Digi.me never sees, touches or holds your data. When you connect a source to the digi.me app, such as a social netwo...
Mon, 6 Aug, 2018 at 2:58 PM
Where is my data stored?
Your data is heavily encrypted and then stored on your own personal cloud storage of choice. Currently the possible cloud storage services you can choose f...
Mon, 6 Aug, 2018 at 3:24 PM
What is Consent Access?
Consent access is a way for you to securely share your data to third parties on your own terms. With this system you are able to control and view what data ...
Tue, 7 Aug, 2018 at 10:55 AM
If digi.me doesn't sell my data, how does it make money?
Digi.me makes money by providing the secure Consent Access system to other companies and charging them a small data access fee when you choose to share your...
Tue, 7 Aug, 2018 at 2:27 PM
Would I be breaking any rules by downloading data from social networks into my digi.me library?
Absolutely not.  When using digi.me you access your accounts through the official Application Programming Interfaces (APIs) that companies like Facebook...
Mon, 6 Aug, 2018 at 4:32 PM
How much space on my computer or device will digi.me use?
The digi.me application is approximately 180mb when installed on your computer, 60mb on iOS and 45mb on Android.  Your digi.me library is stored on your...
Tue, 7 Aug, 2018 at 3:21 PM
I have a lot of tweets, why am I not seeing them all in digi.me?
This is due to twitter setting limits in their API (Application Programming Interface) which means we can only retrieve your most recent 3,200 tweets and me...
Tue, 7 Aug, 2018 at 10:11 AM
Why am I not seeing all of the comments on my Instagram posts?
This is due to the Instagram's API only allowing us to sync the latest 1,000 comments for each of your posts. 
Mon, 6 Aug, 2018 at 4:18 PM
Can digi.me access my Facebook messages?
No. Your Facebook messages are completely private. 
Mon, 6 Aug, 2018 at 4:19 PM
digi.me legacy
The digi.me Legacy app is no longer in active development, so in order to protect your security, it will no longer sync your social accounts. We strongly...
Tue, 7 Aug, 2018 at 10:18 AM