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FAQs

How digi.me functions and the processes we use

Why am I not seeing all of the comments on my Instagram posts?
This is due to the Instagram's API only allowing us to sync the latest 1,000 comments for each of your posts. 
Mon, 6 Aug, 2018 at 5:18 PM
I have forgotten the password to my digi.me library. How do I recover it?
digi.me does not store any passwords for libraries in order to adhere to the policy of never holding, touching or seeing your data. If you forget your passw...
Fri, 21 Feb, 2020 at 11:49 AM
What devices does digi.me run on?
digi.me is available for MacOS, Windows PC, Android and iOS. You can find the digi.me app in the Google Play store, Apple App Store or on the digi.me websit...
Fri, 19 Oct, 2018 at 1:40 PM
How much space on my computer or device will digi.me use?
The digi.me application is approximately 180mb when installed on your computer, 60mb on iOS and 45mb on Android.  Your digi.me library is stored on your...
Mon, 22 Jul, 2019 at 12:07 PM
Why are JSON files in my digi.me folder on my cloud instead of my pictures and information?
The majority of your digi.me library is made up of these highly encrypted JSON files to ensure that your data is kept safe. This means you are only able to ...
Fri, 31 Jan, 2020 at 10:47 AM