How can we help you today?

Can't find what you're looking for?

Check out our status page or create a ticket to get in touch with us. We aim to respond to all tickets within 1 working day.

Create New Ticket Visit our Status Page

General

General questions about digi.me legacy

[LEGACY] What is happening to the old (legacy) digi.me app?
Our focus is entirely on the new digi.me platform and as such the legacy app is no longer being developed. This means it will in time stop importing new dat...
Wed, 3 Jun, 2020 at 1:51 PM
[LEGACY] What will happen to my data?
The legacy digi.me app will continue to provide access to the data you have already imported for the foreseeable future, so will remain accessible to you. ...
Wed, 3 Jun, 2020 at 1:52 PM
[LEGACY] Do I still have to pay for digi.me?
No, digi.me is now free to use. Please note: This article refers to the legacy version of digi.me which is no longer available. Find answers for your...
Wed, 3 Jun, 2020 at 1:52 PM
[LEGACY] Why is the digi.me Legacy logo grey now?
This is to highlight the difference between the old and new apps.  Please note: This article refers to the legacy version of digi.me which is no longer ...
Wed, 3 Jun, 2020 at 1:52 PM
[LEGACY] Do I need to renew my digi.me license to continue to use it?
No, you will be able to continue to search, view, create collections, export to pdf, export to csv.
Wed, 3 Jun, 2020 at 1:53 PM
[LEGACY] Can I migrate my data from digi.me Legacy to digi.me?
Currently, there is no ability to migrate your data. The new digi.me is focused on aggregating all your most recent content from a variety of different sour...
Wed, 3 Jun, 2020 at 1:53 PM
[LEGACY] What can I import using the new digi.me?
We have a full list of supported sources available here. Please note: This article refers to the legacy version of digi.me which is no longer availab...
Wed, 3 Jun, 2020 at 1:54 PM
[LEGACY] How do I export my data from digi.me Legacy?
Go to the Accounts view and click on the share button for each account. From here you can export all data, including your photos. Please note: This arti...
Wed, 3 Jun, 2020 at 1:54 PM
[LEGACY] Can I delete my digi.me library?
Yes, you can open the digi.me legacy app and go to Accounts. From here you can click on the cog to remove individual accounts. Once you have removed all acc...
Wed, 3 Jun, 2020 at 1:54 PM