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Common Issues

I've added a source but nothing has appeared in How can I get my account to import?
If you've logged into your account but saw an error message before a tile appeared in, then your account may not have been authorised correctly...
Mon, 3 Feb, 2020 at 10:20 AM
I've added an account to my but it's not downloading any data
You can try the following solutions to fix an account that is not importing data: 1. Fully close and restart the app. To do this, follow the ins...
Mon, 3 Feb, 2020 at 10:16 AM won't let me sign into my financial account
If you have been unable add your financial account into, please view the list below to ensure there are no known issues with your bank, and check ou...
Wed, 6 May, 2020 at 3:45 PM
I can't reconnect to my NHS EMIS GP Records
The NHS EMIS system which is used to import UK GP records into only allows you to connect your account once per set of credentials issued by your do...
Tue, 16 Jun, 2020 at 9:50 AM
Why do I keep having to re-authorise my Instagram account?
On the 1st September 2020, Facebook introduced a new security feature into Instagram's systems, requiring that any private Instagram accounts reauthori...
Tue, 1 Sep, 2020 at 4:19 PM